Seller Policy

Applies to: All registered and verified sellers on RupBaz.com.

Welcome to RupBaz. To ensure a high-quality shopping experience and a fair marketplace, all Sellers must follow the policies below.

Seller Eligibility & Verification

• KYC Compliance: Sellers must be Bangladeshi citizens or registered business entities. Individual Sellers must provide a valid National ID (NID), passport or driving licence, and a recent selfie. Payout details (bank, bKash or Nagad) can be added later, before the first withdrawal. A Trade License is optional. If you upload one, our team will verify it as part of your store approval. Sellers remain responsible for any licence or permit the law requires for their products (such as food, cosmetics or health products).
• Verification: No products can be published until the Seller completes the KYC (Know Your Customer) verification process.
• Platform Fees: There is currently no registration or subscription fee. However, RupBaz reserves the right to introduce such fees in the future with prior notice.

Product Listing & Authenticity

• Genuine Products: Only authentic and legal products are allowed.
• Counterfeit Goods: Selling fake, replica or counterfeit items is strictly prohibited.
• Legal Responsibility: If a Seller lists counterfeit products and a brand owner takes legal action, RupBaz shall be held harmless and is not liable for such violations. The Seller will bear all legal costs and consequences.
• Prohibited Items: Drugs, weapons, adult content and any substance that is illegal under Bangladesh law are strictly banned.

Order Fulfilment & Packaging

• Timelines: Sellers must confirm orders within 24 hours and hand the product over to the courier within 48 hours.
• Stock Management: Sellers must immediately mark unavailable items as “Out of Stock”.
• Cancellation: While there is currently no financial penalty for order cancellations by the Seller, frequent cancellations will negatively affect the Seller’s rating and visibility on the platform.
• Packaging: Sellers must use professional and secure packaging to prevent damage during transit.

Commission & Financial Settlement

• Commission: New Sellers pay no commission for their first 45 days after approval. After that, RupBaz deducts a commission of 10% from each successful sale. Any future change to the commission rate will be communicated in advance.
• Payout Cycle: Earnings are added to the Seller’s balance when the order is completed. For online-paid orders this is 3 days after delivery; for Cash on Delivery orders it is after the courier’s cash collection is settled with RupBaz.
• Payment Methods: Payouts are processed weekly via bank transfer, bKash or Nagad. The minimum withdrawal is ৳1,000, and a ৳10 charge applies to bKash and Nagad withdrawals.
• Fraud Prevention: RupBaz reserves the right to withhold payments if fraudulent activity (for example, self-purchasing or fake orders) is detected.

Returns, Refunds & Dispute Resolution

• Seller Fault: If a return is due to a Seller error (wrong, damaged or defective item), the Seller must bear the return shipping cost.
• Resolution: Sellers must resolve customer complaints within 72 hours.
• Final Authority: If a dispute between a Buyer and a Seller remains unresolved, RupBaz will act as the mediator, and its decision shall be final and binding.

Intellectual Property

Sellers must own the rights to the images and text used in their listings. Using copyrighted brand logos or stolen images without authorisation is prohibited.

Account Suspension & Termination

RupBaz reserves the right to suspend or permanently block any Seller who:

• Violates any part of this Seller Policy.
• Engages in fraudulent or deceptive practices.
• Consistently receives poor ratings from customers.

Future Expansion (Phase 2)

International sellers (in Phase 2) must comply with export and import laws, and payouts will be integrated with global methods such as Payoneer or Wise.

Governing Law

This policy is governed by the laws of Bangladesh. Any legal disputes shall be settled under the jurisdiction of the courts in Dhaka.