Frequently Asked Questions

You can track your order in two easy ways:
• Visit our Track Order page and enter your Order ID along with your registered phone number.
• Log into your Buyer Dashboard and check My Orders for real-time status updates.
Tracking is synced with our courier partners and updated automatically as your package moves through the delivery process

While browsing is open to everyone, creating a free account is strongly recommended. With a registered account you can: track all your orders in one place, save your delivery address for faster checkout, manage your wishlist, submit return or refund requests, and receive timely order notifications. Registration takes less than a minute.

Placing an order on RupBaz is simple and quick. Follow these steps:
1. Browse products and click Add to Cart
2. Review your cart and click Proceed to Checkout
3. Enter your delivery address
4. Select your preferred payment method (Cash on Delivery or Online Payment)
5. Confirm your order
You will receive an order confirmation via email and SMS immediately after successful placement.

RupBaz currently supports the following payment options:
• Cash on Delivery (COD): Pay when your order arrives at your doorstep.
• Online Payment: Secure payment via SSLCommerz supporting Visa, Mastercard, bKash, Nagad, Rocket, and major internet banking options.
All online transactions are encrypted and processed through secure, PCI-compliant payment gateways

Placing an order on RupBaz is simple and quick. Follow these steps:
1. Browse products and click Add to Cart
2. Review your cart and click Proceed to Checkout
3. Enter your delivery address
4. Select your preferred payment method (Cash on Delivery or Online Payment)
5. Confirm your order
You will receive an order confirmation via email and SMS immediately after successful placement.

RupBaz currently supports the following payment options:
• Cash on Delivery (COD): Pay when your order arrives at your doorstep.
• Online Payment: Secure payment via SSLCommerz supporting Visa, Mastercard, bKash, Nagad, Rocket, and major internet banking options.
All online transactions are encrypted and processed through secure, PCI-compliant payment gateways

RupBaz supports a hassle-free return process. If you receive a damaged, defective, or incorrect item, you may submit a return request within 3 days of delivery. Returns are accepted based on the individual seller’s return policy, which is displayed on the product page. For marketplace-wide policy, please review our full Return & Refund Policy page.

To request a refund, follow these steps:
6. Log in to your Buyer Dashboard
7. Go to My Orders and select the relevant order
8. Click Request Return / Refund and fill in the reason with supporting photos if applicable
9. Submit your request
Our team will review your request within 1–3 business days and notify you of the outcome via email. Approved refunds are processed within 5–7 business days depending on your payment method.

Refund timelines depend on your original payment method:
• Online Payment (Card/MFS): 5–7 business days after approval
• bKash / Nagad / Rocket: 2–5 business days after approval
• Cash on Delivery orders: Refunded via bKash or bank transfer within 5–7 business days

Joining RupBaz as a verified seller is straightforward. Visit our Become a Seller page and complete the registration form with your basic information, shop name, and contact details. After registration, you will need to complete KYC verification by uploading your NID, Selfie, and Trade License. Once approved by our team, your seller dashboard will be fully activated and you can start listing products immediately.

KYC (Know Your Customer) verification is a mandatory process to ensure the authenticity of all sellers on RupBaz. This helps us maintain a safe, trustworthy marketplace for buyers and sellers alike. Required documents include a valid National ID (NID), a recent selfie, and a Trade License (categorydependent). Verification is reviewed by our team within 1–3 business days.

RupBaz operates on a commission-based model. A platform commission is deducted from each completed sale. Your remaining earnings are reflected in your Seller Dashboard wallet. You can request withdrawal via bKash or Bank Transfer, subject to the minimum withdrawal threshold and the settlement cycle. Full details on commission rates and payout schedules are available in your Seller Dashboard under Earnings & Withdraw

RupBaz provides dedicated seller support through multiple channels:
• Seller Dashboard: Access your support ticket system directly from your dashboard.
• Email: seller@rupbaz.com (response within 24 hours on business days)
• Phone: (+880) 1817 818 818
• Live Chat: Available on our website during business hours

Our support team is here to help you through the following channels:
• Phone: (+880) 1817 818 818 — Available 9 AM to 9 PM, 7 days a week
• Email: info@rupbaz.com
• Live Chat: Available on our website via the chat icon (bottom-right corner)
• Contact Form: Visit our Contact Us page and submit your query directly
We aim to respond to all queries within 24 hours on business days.

Yes. RupBaz is a legally registered business operating under Bangladesh’s trade and commerce regulations. Our company holds a valid Trade License and TIN Certificate. Verified business credentials are displayed on our About Us page for full transparency. We are committed to maintaining a secure, compliant, and trustworthy marketplace for all users.

Yes, RupBaz delivers across all 64 districts of Bangladesh. Our courier network supports deliveries to both urban and rural areas. Delivery charges and estimated delivery times are calculated based on your location and displayed at checkout before you confirm your order.