Frequently Asked Questions

Find quick answers about delivery, orders, payments, returns and selling on RupBaz.
Last updated: 18 October 2026

Shipping & Delivery

RupBaz delivers orders through trusted courier partners, including RedX, Steadfast and Pathao , to every district of Bangladesh, both inside and outside Dhaka. The delivery options available for your address are shown at checkout.

Delivery time depends on your location:

  • Inside Dhaka: up to 5 working days
  • Outside Dhaka: up to 10 working days

Delivery time starts after your order is confirmed. Deliveries may take longer during Eid, public holidays or major sale campaigns. You will receive tracking details as soon as your order is dispatched.

Delivery charges are calculated based on your delivery location and the weight of the product. The exact charge is shown at checkout before you confirm your order. Cash on Delivery (COD) orders have a 1% fee on the order amount, shown at checkout. Cash on Delivery is available for orders up to ৳3,000 (including delivery charge). For larger orders, please pay online. There is no extra fee for online payment.

RupBaz is a multi-vendor marketplace. If your order includes items from different sellers, they may arrive in separate packages and at different times. Each package has its own tracking ID.

You can track your order in two ways:

  • Visit our Track Your Order page and enter your Order ID and phone number.
  • Log in to your account and open My Orders for real-time status updates.

Tracking is synced with our courier partners and updates automatically as your package moves through the delivery process.

Orders & Payment

Anyone can browse RupBaz, but we recommend creating a free account. With an account you can track all your orders in one place, save your delivery address for faster checkout, manage your wishlist, request returns or refunds and receive order notifications. Registration takes less than a minute.

Placing an order on RupBaz is quick and simple:

  1. Browse products and click Add to Cart
  2. Review your cart and click Proceed to Checkout
  3. Enter your delivery address
  4. Choose your payment method (Cash on Delivery or Online Payment)
  5. Confirm your order

You will receive an order confirmation by email as soon as your order is placed.

RupBaz currently supports:

  • Cash on Delivery (COD): Pay when your order arrives at your doorstep.
  • Online Payment: Pay securely through SSLCommerz using Visa, Mastercard, bKash, Nagad, Rocket or major internet banking options.

All online payments are encrypted and processed through secure, PCI-compliant payment gateways.

You can cancel or change your order shortly after placing it, as long as the seller has not yet dispatched it. To cancel, log in to your account, open the order and choose Cancel Order. To change an order, please contact our support team right away by live chat or at info@rupbaz.com.

Yes. RupBaz uses industry-standard SSL encryption for all transactions. We do not store your card or banking details on our servers. All payments are processed through SSLCommerz, a certified payment gateway that meets international security standards.

Returns & Refunds

RupBaz offers a hassle-free return and exchange process. You can request a return or exchange within 7 days of delivery if the item is damaged, defective, incorrect (wrong size, colour or model) or does not match its description. Items must be unused and in their original packaging with all tags intact. Personal care products, innerwear, perishable items and digital goods cannot be returned unless they are defective. We recommend recording an unboxing video as proof. For full details, please read our Return, Refund & Exchange Policy.

Follow these steps:

  1. Log in to your account
  2. Go to My Orders and select the relevant order
  3. Click Request Return / Refund and describe the reason, adding photos if possible
  4. Submit your request

Our team will review your request within 1–3 business days and notify you of the outcome by email.

Once the seller confirms the returned item, RupBaz will initiate your refund within 5–10 business days. Your payment provider (SSLCommerz, bKash, Nagad or Rocket) or bank may need additional time to credit the amount to your account. Refunds for Cash on Delivery orders are sent via bKash or bank transfer. Delivery charges are non-refundable unless the return is due to an error by the seller or RupBaz.

Yes. You can exchange the product for the same item, if available, or for a different size or colour from the same seller. If the exchange is due to the seller’s mistake, shipping is free. For a change of mind or size issue where the correct size was sent, you may need to pay the shipping cost.

Selling on RupBaz

Visit our Become a Seller page and complete the registration form with your basic information, shop name and contact details. You will then complete KYC verification by uploading your NID (or passport / driving licence) and a selfie. A Trade License is optional. Once our team approves your application, your seller dashboard is fully activated and you can start listing products.

KYC (Know Your Customer) verification confirms that every seller on RupBaz is genuine. It helps us keep the marketplace safe and trustworthy for buyers and sellers. Required documents are a valid National ID (NID), passport or driving licence, and a recent selfie. A Trade License is optional. Our team reviews verification within 1–3 business days.

RupBaz works on a commission-based model. New sellers pay no commission for their first 45 days after approval. After that, a 10% commission is deducted from each completed sale, and your remaining earnings appear in your Seller Dashboard. You can request a withdrawal to your bank account, bKash or Nagad. The minimum withdrawal is ৳1,000, and a ৳10 charge applies to bKash and Nagad withdrawals. Full details of commission rates and payout schedules are available in your Seller Dashboard under Earnings & Withdraw.

RupBaz offers dedicated seller support through:

  • Seller Dashboard: Raise a support ticket directly from your dashboard
  • Email: info@rupbaz.com (response within 24 hours)
  • Phone: (+880) 9639 666 769 · WhatsApp: (+880) 1817 818 818
  • Live Chat: On our website, 9 AM to 9 PM, 7 days a week

Contact & General

Our support team is available every day from 9 AM to 9 PM:

  • Phone: (+880) 9639 666 769 · WhatsApp: (+880) 1817 818 818
  • Email: info@rupbaz.com
  • Live Chat: Click the chat icon at the bottom-right corner of our website
  • Contact Form: Send us a message from our Contact Us page

We aim to respond to all queries within 24 hours.

Yes. RupBaz is a legally registered business operating under the trade and commerce regulations of Bangladesh. We hold a valid Trade License (No: TRAD/DNCC/000862/2026) and TIN Certificate (No: 274445452999). These details are also displayed in our website footer for full transparency.