Privacy Policy

At RupBaz, we value the trust you place in us when you share your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your data, whether you are a Customer, a Guest User or a Vendor (Seller) on our multi-vendor platform.

Information We Collect

We collect information to provide better services to all our users.

A. For Customers & Guest Users

• Personal Identifiers: Name, shipping and billing address, phone number and email address.
• Guest Checkout: For users who purchase without an account, we collect the delivery and contact details needed to fulfil the order.
• Transaction Data: Details about payments, order history and refunds.

B. For Vendors (Sellers)

• Business Details: Shop name, business address and product category.
• Legal Documents: for sellers, National ID (NID), passport or driving licence and a selfie for verification. A Trade License is optional and is collected only if the seller provides it.
• Financial Information: for sellers, bank account, bKash or Nagad details that the seller adds for payouts.

C. Technical Data

• IP address, browser type, device information and cookies, used to analyse website traffic and improve the user experience.

How We Use Your Information

We use your data to:

• Process and track orders, payments and payouts.
• Provide customer support and resolve disputes between buyers and sellers.
• Send marketing communications, promotional offers and system updates.
• Detect, investigate and prevent fraudulent transactions or security breaches.

Data Sharing & Disclosure

We do not sell your personal data. We only share the data that is necessary with:

• Logistics Partners: Courier services for product delivery. SMS Provider: to send one-time verification codes (OTP). Email Service Providers: to send order updates and, only if you opt in, marketing emails. Live Chat Provider: to answer your messages on our website. Google reCAPTCHA: to protect our forms from spam and abuse.
• Payment Gateways: Secure processors that handle transactions.
• Legal Compliance: Law enforcement or government authorities, where we are required to share information under the applicable laws of Bangladesh to prevent fraud or illegal activities.

User Rights & Opt-Out Options

We believe in giving you control over your data:

• Access & Update: You can edit your profile information at any time.
• Marketing Opt-Out: We send marketing emails only if you opt in. You can unsubscribe at any time using the “Unsubscribe” link in the email, from My Account, Account details, or by contacting our support team. We do not send promotional SMS.
• Account Deletion: You may request the deletion of your account.

Data Retention & Deletion

• Active Accounts: Data is retained for as long as your account is active.
• Deactivated Accounts: When an account is deactivated, we retain certain data for up to 180 days for audit, tax and legal purposes. After this period, the data is permanently deleted from our primary databases, unless the law requires otherwise.

Security & Data Breach Policy

• Protection: We use SSL encryption, firewalls and secure servers to protect your data.
• Breach Notification: In the unlikely event of a data breach, RupBaz will notify affected users by email or SMS within 72 hours of discovering the incident.
• User Responsibility: We encourage users to use strong passwords and to enable two-factor authentication (2FA) where available.

Child Privacy (Under 18)

RupBaz is intended for use by individuals who are at least 18 years of age. We do not knowingly collect data from children. Users under 18 may only use the platform under the supervision of a parent or legal guardian.

Cookies and Tracking

We use cookies to personalise your experience and remember your preferences. You can manage cookie settings through your browser, although some features of the site may then become unavailable. For details, please read our Cookies Policy.

International Data (Phase 2)

As RupBaz expands globally, we are committed to complying with international data protection regulations, including the GDPR, to keep our global users’ data safe.

Contact Us

For any questions, data deletion requests or concerns about this policy, please contact us:

• Email: info@rupbaz.com
• Phone: (+880) 9639 666 769
• Address: Ventura Iconia, Level 3, House 37, Road 11, Block H, Banani, Dhaka-1213, Bangladesh