Delivery Policy

RupBaz is committed to delivering your products safely and on time.

Delivery Timelines

• Inside Dhaka: Up to 5 working days.
• Outside Dhaka: Up to 10 working days.

Note: Delivery time starts after the order is confirmed.

Shipping Charges

Delivery fees are calculated based on the delivery location and the weight of the product. The exact charge is shown at checkout before you confirm your order. Cash on Delivery (COD) orders have a 1% fee on the order amount (products and delivery charge), shown at checkout. Cash on Delivery is available for orders up to ৳3,000 (including delivery charge). For larger orders, please pay online through SSLCommerz. There is no extra fee for online payment

Partial Delivery & Inspection

• No Partial Delivery: To maintain operational security, we do not allow partial deliveries. Customers must receive the entire package. If any item is incorrect or damaged, it must be reported through our Return, Refund & Exchange Policy.
• Unboxing: We recommend recording an unboxing video so that you can claim a refund for damaged or missing items.

Shipping Responsibility for Errors

If a product is damaged or sent incorrectly by the Seller:

• The customer will receive a full refund, including delivery charges, or
• A free replacement will be provided at no extra cost.

Failed Delivery Attempts

If the courier cannot reach you after two attempts, the order will be returned to the Seller. For Cash on Delivery (COD) orders, repeated failed attempts may result in the COD option being suspended for that user.

Multi-Vendor Shipments

As RupBaz is a multi-vendor platform, items from different sellers in a single order may arrive in separate packages and at different times. Each package will have its own tracking ID.